In the unlikely event that you have to return any products to us you should be aware of the following.
Please click here to contact us with any problems. This helps us both have a record of events. We always answer emails in order they are received and as soon as practically possible.
All items are covered by our RTB warranty (unless stated otherwise) RTB = Return To Base (Customer is responsible for return carriage costs). We are not liable for any carriage costs in returning the goods for inspection.
Please return goods using either standard parcels service or preferably delivery service with tracking and insurance cover, we are only responsible for the goods after we receive them. Please ensure you obtain a certificate of posting (this is free of charge) which will serve as your proof of posting should royal mail mislay your parcel, We will refund reasonable return postage costs on FAULTY items that are returned to us within 30 days or purchase. NOTE: We will not refund any return postage costs for any items shipped outside the UK.
All returned goods must be securely packed and in an unused condition. We suggest you use a service that can provide "proof of delivery". We will not be liable for items lost or damaged in transit back to us.
Damaged Goods: You should inspect the goods for damages when you receive them. If the package you receive looks like it may be damaged or has been tampered with you should refuse the package or mark the courier`s sheet to show this (if you do sign to accept the package).If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us by email ( click here to contact us) within 48hrs (preferably immediately on the same day you receive them). You will then need to contact us listing any damages/shortages. We will try to resolve this ASAP. We cannot be held responsible for damages reported after 48hrs of receipt.
Your statutory rights are not affected
Remittance Terms: All goods remain the property of SWTR Ltd until paid for in full.